CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. While the phrasecustomer relationship management is most commonly used to describe a business-customer relationship, CRM systems are also used to manage your
business contacts, clients, contract wins and sales leads.
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An acronym for Customer Relationship Management, CRM is a term originally defined and designed to improve customer service. Today it almost relates to an entire business strategy. So while the term refers to a systematic approach to handling customer relationships, it transforms into providing holistic approach to a business strategy.
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Customer refers to an entity that acquires or consumes goods or services from a desired firm (through the process of purchasing or renting) for a mutually decided price and has the ability to choose between different products and suppliers. In this sense a customer is also known as client, buyer, purchaser or user of the products/services delivered or provided by a firm or organization also called the supplier, seller or the service provider.
Relationship in business refers to a state involving mutual dealings between people or parties. It involves interactions with customers or prospects to better understand their requirements and to build an expectation through different channels of communication. The more one interacts, the more chances of building a strong business relationship on the grounds of proper understanding of customers.
Management refers to managing of customer interactions. This does not merely mean customer support but in its true sense aims at mobilizing the entire organization towards management of all interactions with the customers, thus involving a customer-centric thinking and acting
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The CRM Business Strategy : |
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Commercial Bankings |
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Trading, Settlement & Wealth Management
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Governance, Risk &
Compliance
Messaging
Analytics
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Research & Information Services (RIS)
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German International Corporation |
Agile Softech offers customised solutions to complex challenges. We are an experienced service provider and assist the German Government in achieving its objectives in the field of international cooperation. We offer demand-driven, tailor-made and effective services for sustainable development.
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�Future-makers� is Agile�s Spotlight of the Year 2012 and 2013. It gives us an opportunity to reflect on the role of international cooperation in addressing global challenges. For the first time, Agile is teaming up with the German Federal Ministry for Economic Cooperation and Development (BMZ) and KfW Development Bank for a joint annual theme.
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The services delivered by the Deutsche Gesellschaft f�r Internationale Zusammenarbeit (GIZ) GmbH draw on a wealth of regional and technical expertise and tried and tested management know-how. As a federal enterprise, we support the German Government in achieving its objectives in the field of international cooperation for sustainable development. We are also engaged in international education work around the globe.
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We offer demand-driven, tailor-made and effective services for sustainable development. To ensure the participation of all stakeholders, we apply a holistic approach based on the values and principles upheld in German society. This is how we facilitate change and empower people to take ownership of their own sustainable development processes. In doing this, we are always guided by the concept of sustainable development, and take account of political, economic, social and ecological factors. We support our partners at local, regional, national and international level in designing strategies and meeting their policy goals.
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GIZ operates in many fields: economic development and employment promotion; governance and democracy; security, reconstruction, peacebuilding and civil conflict transformation; food security, health and basic education; and environmental protection, resource conservation and climate change mitigation. We also support our partners with management and logistical services, and act as an intermediary, balancing diverse interests in sensitive contexts. In crises, we carry out refugee and emergency aid programmes. As part of our services, we also second development workers to partner countries.
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Through programmes for integrated and returning experts, we place managers and specialist personnel in key positions in partner countries. We also promote networking and dialogue among actors in international cooperation. Capacity development for partner-country experts is a major component of our services, and we offer our programme participants diverse opportunities to benefit from the contacts they have made. We also give young people a chance to gain professional experience around the world � exchange programmes for young professionals lay the foundations for successful careers in national and international markets.
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Most of our work is commissioned by the German Federal Ministry for Economic Cooperation and Development. GIZ also operates on behalf of other German ministries � including the Federal Foreign Office, the Federal Ministry for the Environment, Nature Conservation, Building and Nuclear Safety, the Federal Ministry of Defence, the Federal Ministry of Economic Affairs and Energy and the Federal Ministry of the Interior � as well as German states and municipalities, and public and private sector clients in Germany and abroad. These include the governments of other countries, European Union Institutions, such as the European Commission, the United Nations and the World Bank. We work closely with the private sector and promote synergies between the development and foreign trade sectors. Our considerable experience with networks in partner countries and in Germany is a key factor for successful international cooperation, not only in the business, research and cultural .
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Agile operates throughout Germany and in more countries worldwide.
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Institutional Stock Broking |
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Trading, Settlement & Wealth Management
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Governance, Risk &
Compliance
Messaging
Analytics
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Research & Information Services (RIS)
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NGO'S |
Agile Softech offers customised solutions to complex challenges. We are an experienced service provider and assist the German Government in achieving its objectives in the field of international cooperation. We offer demand-driven, tailor-made and effective services for sustainable development.
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Agile Softech develops, markets and supports mission-critical financial management and business operations software for international NGOs. Serenic Navigator, certified for Microsoft Dynamics NAV, offers
core fund accounting in multiple languages and currencies, plus a comprehensive integrated suite of products
including:
Agile offers a fully-integrated solution, which can adapt to the changing needs of global NGOs with multiple funding sources and programs. The NGO accounting software system provides multi-language, multi-currency
and localization, data access by non-accounting users through Web applications, and centralized and
decentralized solution deployment options.
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International NGO MIS Solutions |
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Missions on the Move - How the Right Technology Can Keep Global Organizations Connected.
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Gantt vs. Grant - A Grant Manager's Guide to Selecting the Right Software.
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Smart Stewardship in a Rapidly Changing World.
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Mothers2mothers Implements Serenic Navigator to Support Its Programs for HIV-Positive Women Across Africa.
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Integrated Budget Management
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Integrated funder system
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Payroll integration
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Follows real accounting principles
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Retails Stock Broking |
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Trading, Settlement & Wealth Management
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Customer Management
Value Added Products
Governance, Risk &
Compliance
Messaging
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Research & Information Services (RIS)
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Chartered Accountants |
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The Chartered Accountants are entrusted with substantial responsibility under various legislations such as compulsory audit of the all companies, banks, stock brokers, big income-tax assesses, large bank borrowers, etc. This shows the confidence and trust reposed by the Government and society in the profession. The society has increasingly recognized the services of CAs in the entire gamut of management consultancy services including management accounting, management information and control system, international finance information technology and financial services sector. The types of functions generally performed by the Chartered Accountants are quite varied; some of the important ones amongst them are listed below:
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Accountancy: The writing up of accounts and the preparation of Financial statements from the simplest receipts and payment Accounts of a small club to the complex and detail accounts of large public limited companies.
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Auditing: The purpose of auditing is to satisfy the users of financial Statements that the accounts presented to them are drawn up on Correct accounting principles and that they represent a true and fair view of the state of affairs.
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Taxation: The assessment of taxes is closely linked to financial Accounts. The Chartered Accountant with his experience in accounts is in an advantageous position to prepare the returns for tax purposes, represent assesses before the income tax authorities and render general advice on taxes to his clients. The services of CA may be requisitioned by the tax department for auditing taxation cases with large revenue potential.
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Auditing: The purpose of auditing is to satisfy the users of financial Statements that the accounts presented to them are drawn up on Correct accounting principles and that they represent a true and fair view of the state of affairs.
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Cost Accountancy: A Chartered Accountant is equipped to provide information on costing for the guidance of management, introduce cost control methods and assist the management in determining appropriate selling prices.
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Special Company Work: The services or advice of Chartered Accountants are frequently sought in connection with matters such as the formation, financial structure and liquidation of limited companies.
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Investigation: Chartered Accountants are often called upon to carry out investigation to ascertain the financial position of business house for the purpose of issue of new shares, purchase or sale or financing of business, finding out reasons for increase or decrease of profits, reconstruction and amalgamations.
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Executors and Trustees: A Chartered Accountant is also often appointed executor under a will or trust in order to carry on the administration of the estate or settlement.
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Directorship: Many members of the Institute who hold senior positions in industry and commerce are also directors of their companies.
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Indian Government |
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The National e-Governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-Governance within the country. This section provides information on creation of the right governance and institutional mechanisms, setting up the core infrastructure and policies and implementation of a number of Mission Mode Projects at the Center, State and integrated service levels.
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The NeGP aims at improving delivery of Government services to citizens and businesses with the following vision:
"Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man."
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Implementation of e-Governance is a highly complex process requiring provisioning of hardware & software, networking, process re-engineering and change management. Based on lessons learnt from the past and the experience from successful e-Governance applications, the approach and methodology adopted for NeGP contains the following elements:
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Common Support Infrastructure: NeGP implementation involves setting up of common and support IT infrastructure such as: State Wide Area Networks (SWANs), State Data Centres (SDCs), Common Services Centres (CSCs) and Electronic Service Delivery Gateways.
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Governance: Suitable arrangements for monitoring and coordinating the implementation of NeGP under the direction of the competent authorities have also been substantially put in place. The programme also involves evolving/ laying down standards and policy guidelines, providing technical support, undertaking capacity building, R&D, etc. DEITY is required to adequately strengthen itself and various institutions like NIC, STQC, CDAC, NISG, etc. to play these roles effectively.
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Centralised Initiative, Decentralised Implementation: e-Governance is being promoted through a centralised initiative to the extent necessary to ensure citizen-centric orientation, to realise the objective of inter-operability of various e-Governance applications and to ensure optimal utilisation of ICT infrastructure and resources while allowing for a decentralised implementation model. It also aims at identifying successful projects and replicating them with required customisation wherever needed.
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Public-Private Partnerships (PPP): PPP model is to be adopted wherever feasible to enlarge the resource pool without compromising on the security aspects.
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Integrative Elements: Adoption of unique identification codes for citizens, businesses and property is to be promoted to facilitate integration and avoid ambiguity.
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Programme Approach at the National and State levels: For implementation of the NeGP, various Union Ministries/Departments and State Governments are involved. Considering the multiplicity of agencies involved and the need for overall aggregation and integration at the national level, NeGP is being implemented as a programme, with well-defined roles and responsibilities of each agency involved. For facilitating this, appropriate programme management structures have also been put in place.
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Facilitator role of DEITY: DEITY is the facilitator and catalyst for the implementation of NeGP by various Ministries and State Governments and also provides technical assistance. It serves as a secretariat to the Apex Committee and assists it in managing the programme. In addition, DEITY is also implementing pilot/ infrastructure/ technical/ special projects and support components. DARPG�s responsibility is towards Government Process Re-engineering and Change Management, which are desired to be realised across all government departments. Planning Commission and Ministry of Finance allocate funds for NeGP through Plan and Non-plan budgetary provisions and lay down appropriate procedures in this regard.
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Ownership of Ministries: Under the NeGP, various MMPs are owned and spearheaded by the concerned line Ministries. In case there are any ongoing projects which fall in the MMP category, they would be suitably enhanced to align them with the objectives of NeGP. For major projects like Bharat Nirman, Rural Employment Guarantee Schemes, etc. the line ministries concerned are advised to make use of e-Governance as also automation techniques from the inception stage. States have been given the flexibility to identify a few additional state-specific projects, which are relevant for the economic development of the State.
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Iraq Government |
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Agile Softech develop National Portal of Iraq, developed with an objective to providing a gateway for improving the quality and coverage of co-productive public service delivery; and allowing for increased participation in government decision-making processes � in short, for fostering and establishing e-government patform for connecting e-government to good governance.
The content in this Portal is the result of a collaborative effort of various Iraqi Government Ministries. The Portal is Project under the National e-Governance Ministerial Steering Committee, maintained by the Ministry of Science and Technology
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Agile has demanded the "Adoption of the Law on Political Parties as soon as possible to its importance in addressing the security and economic conditions and public property and the adoption of electoral laws and the provinces, and oil and gas and the draft e-government and protection of journalists and the law of the Ministry of the Interior, and the retirement and social security,"stressing that "the delay in the passage of such laws harm serious interests of the state and people's rights and well-being and to achieve security and stability as well as disability for economic development."
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Our few Application For Iraq Gov : |
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Wealth Management |
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Trading, Settlement & Wealth Management
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Governance, Risk &
Compliance
Messaging
Analytics
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Research & Information Services (RIS)
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